Refund & Service Policy

1. Purpose

This policy outlines the rules regarding the procurement of services, payments, cancellations, and refunds at SOURCE 365. The specific conditions applicable to each service will be detailed in the respective Agreement or approved Proposal.

2. Process for Business Scale Up Service

Step 1: Business Review & Planning

Initially, we will discuss the client's business, goals, current status, and requirements. Following this, the potential scope of work, strategy, timeline, and service fee will be determined.

Step 2: Agreement & Payment

Before initiating any work, a formal Agreement must be finalized between both parties. This Agreement will outline the scope of services, fees, payment terms, the seven-day observation period, and refund conditions. SOURCE 365 will commence work only after the designated payment is completed.

Step 3: Seven-Day Observation Period

A seven-day observation period begins from the time the payment is completed. During this period, the client can evaluate the quality of work, communication, methodology, and initial progress according to the Agreement. This observation period does not guarantee specific sales, revenue, or business outcomes. It provides the client with an opportunity to assess the initial execution of the agreed services.

Step 4: Continuing Service or Requesting a Refund

If the client is satisfied with the work, the service will continue as per the Agreement. If the client is unsatisfied, they may submit a written Refund request to contact@source365.org within the seven-day observation period. The request must include the client's name, project details, and proof of payment.

3. Scope of Refund for Business Scale Up

For the Business Scale Up Service, the scope of the refund is strictly limited to SOURCE 365's service fee.

Advertising budgets, third-party services, software, hosting, or any other external expenses that are listed separately from the service fee are not part of the service fee. Whether a refund is applicable for these expenses will be determined by the respective Agreement, the rules of the relevant third-party service provider, and applicable laws.

The distinction between the service fee and other expenses will be clearly communicated to the client prior to payment.

4. Verification & Processing of Refund Requests

Upon receiving a refund request, SOURCE 365 will verify the relevant Agreement, payment details, and the timeframe of the request.

If the refund is approved, the client will be notified of the refundable service fee amount, the method of reimbursement, and the estimated timeframe. The timeframe for processing refunds will be specified in the respective Agreement.

If any condition of this refund policy is not enforceable under applicable law, the legal rights under that law will not be voided by this policy.

5. Refund Policy for Other Services

Refund conditions for Digital Marketing, SEO, Graphics Design, UI/UX Design, Website Development, App Development, Email Marketing, and other services will be determined in the Agreement for each specific project.

Where applicable, the Agreement will clearly state the following:

• Total service cost and payment terms.
• Timeline for project commencement and delivery.
• Procedure for project cancellation.
• The amount refundable at various stages of the project.
• Rules regarding advertising budgets and third-party expenses.
• Timeframe and procedure for submitting a refund request.

Applicable refund conditions will be communicated to the client prior to payment.

6. Service Cancellation

If a client wishes to cancel a service, they must notify us in writing as per the procedure outlined in the respective Agreement. Upon cancellation, the assessment of completed work, outstanding payments, and refundable amounts will be determined in accordance with the respective Agreement, this policy, and applicable laws.

7. Advertising & Third-Party Expenses

If a project involves advertising expenditures on platforms like Meta Ads, Google Ads, or others alongside SOURCE 365's service fee, those expenses will be stated separately. Funds paid directly to third parties are distinct from the service fee paid to SOURCE 365. Whether any funds are refundable must be clarified in the contract prior to payment.

8. Contact Us

For any questions regarding refunds or our services, please contact us: